Privacy Policy
Last updated: April 2026
1. Who We Are
Kent Underfloor Heating is an underfloor heating installer based at 11 Sackville Court, Sevenoaks, TN14 5FU. We are the data controller for personal information collected through this website.
Contact: jakemarsh82@gmail.com or call 07452 995369.
2. Information We Collect
We collect information you provide when you contact us through our website enquiry form, phone, email, or WhatsApp. This typically includes your name, email address, phone number, and details about your property and the underfloor heating work you're considering.
We also collect basic analytics data (pages visited, browser type, approximate location) through standard web server logs to help us understand how the site is used. This is aggregated and does not identify you personally.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and confirm survey and installation appointments
- Provide post-installation support and follow-up
- Send appointment reminders where you have booked through our online form
We do not use your information for marketing without your explicit consent, and we do not sell or pass your information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your information on the basis of legitimate interest (to respond to your enquiry) and, where you book a job, to fulfil a contract. Where we require your consent for any additional processing, we will ask for it separately.
5. How Long We Keep Your Data
We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records for six years in line with standard business and tax obligations. You can ask us to delete your information at any time if there is no ongoing business reason to retain it.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to object to processing or request that processing be restricted. To exercise any of these rights, contact us at jakemarsh82@gmail.com.
7. Cookies
This website uses only functional cookies necessary for the site to work. We do not use tracking or advertising cookies. Embedded Google Maps and third-party widgets may set their own cookies subject to their respective privacy policies.
8. Changes to This Policy
We may update this policy from time to time. The current version is always available on this page. Continued use of the website after a change constitutes acceptance of the updated policy.
9. Complaints
If you have a concern about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.